cn999 Terms and Conditions

1 General Terms and Eligibility

By accessing, registering on, or using any service on the cn999 platform, you confirm that you have fully read, understood, and accepted these terms and conditions. These terms form a legal agreement between cn999 and its users.

These terms and conditions apply to users located in Bangladesh. cn999 serves players in Bangladesh as a safe and reliable online gaming platform. Users are responsible for ensuring that participation in online gaming is lawful in their area.

The following conditions must be met to play on cn999:

• You must be at least 21 years of age.
• You must open an account in your own name.
• You must consider your own financial capacity before accessing the platform.
• Anyone whose account was previously banned or cancelled may not register again.

2 Account Registration and User Responsibilities

Creating a valid account is required to use cn999 services. All information provided at registration must be accurate, complete, and up to date. Providing false information may result in account cancellation.

Account Security

Each user is fully responsible for maintaining the confidentiality of their account. It is advisable not to share your password with anyone. If you suspect that unauthorised access to your account has occurred, contact the cn999 support team immediately.

• Each person may hold only one account.
• Transferring or selling an account to a third party is strictly prohibited.
• Betting or playing on behalf of another person is prohibited.
• It is the user's responsibility to keep their information accurate even when the account balance is zero.

Updating Information

If any personal information changes, you must notify cn999 through account settings or live chat. Additional verification may be required when changing a mobile number or email address.

3 Age Verification and Identity Confirmation

cn999 is for persons aged 21 or above only. At registration and at any time thereafter, cn999 may request the following documents for age and identity verification:

• A copy of your National Identity Card (NID) or passport.
• Birth registration certificate (where applicable).
• Proof of address — utility bill or bank statement.
• Documents confirming ownership of the payment method.

cn999 reserves the right to confiscate the account and balance of anyone who creates an account by providing a false age declaration.

4 Deposit and Withdrawal Policy

cn999 supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay and bank transfer.

Deposit Conditions

Withdrawal Conditions

• Withdrawal requests will only be processed to the same payment method used for the deposit, or to an alternative method approved by cn999.
• The account must be fully verified before a withdrawal request can be made.
• The specified wagering requirements must be met before bonus funds can be withdrawn.
• cn999 may request additional verification for unusual withdrawal requests.
• cn999 reserves the right to suspend and investigate any withdrawal if fraudulent activity is suspected.

All transactions are secured with SSL encryption. cn999 does not charge any fees on transactions, though the payment provider may apply their own fees.

5 Bonuses and Promotional Offers

cn999 regularly provides various bonuses and promotional offers. The following conditions apply when using these offers.

Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 20 times (20x). This means that to withdraw the bonus funds, you must wager an amount equal to 20 times the bonus.

General Bonus Terms

• Each promotion may have its own separate terms — please read the specific conditions before accepting an offer.
• A welcome bonus can be received only once per account.
• If multiple accounts are created to exploit bonuses, all accounts and bonuses will be cancelled.
• cn999 reserves the right to modify or withdraw bonus offers at any time without notice.
• Bonuses apply only against real money deposits — not to fund transfers.

6 Gaming Rules and Fair Play

cn999 is committed to providing a fair and transparent gaming environment for all players. Our games are powered by software from reputable providers, which uses Random Number Generator (RNG) technology to ensure unbiased results.

• Any attempt to artificially influence game outcomes or the use of automated software is prohibited.
• Results or winnings generated due to a technical error in any game may be considered void.
• Each game has its own rules — it is the player's responsibility to read them before playing.
• cn999 is not obliged to pay winnings obtained by exceeding betting limits or by exploiting erroneous odds.
• All game services, including live dealer games, may be temporarily unavailable due to routine maintenance.

cn999 never guarantees the outcome of any specific game. Gaming is a form of entertainment and users must remain aware of the risk of financial loss.

7 VIP and Loyalty Program

The cn999 VIP program has five tiers. Players can advance from one tier to the next through regular play. Each tier offers a weekly cashback benefit:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.
• Diamond: Up to 1.0% weekly cashback.

VIP benefits are non-transferable and apply only to the associated account. If an account is closed or banned, accumulated VIP points and benefits will be forfeited. cn999 reserves the right to modify the terms of the VIP program as needed.

8 Prohibited Activities

The following activities are strictly prohibited on cn999 and may result in permanent account closure and balance forfeiture:

• Operating multiple accounts or managing an account in someone else's name.
• Attempting to withdraw funds without meeting bonus conditions.
• Playing games using automated bots, scripts, or artificial intelligence.
• Intentionally exploiting any software vulnerability or bug.
• Using cn999 for money laundering or illegal activities.
• Providing fraudulent payment information or abusing chargebacks.
• Collusion or coordinated betting with other players.
• Threatening or behaving inappropriately toward cn999 staff.

9 Account Suspension and Closure

cn999 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause in these terms and conditions.
• Providing false information during the verification process.
• Suspected account security breach or fraud.
• Inactivity — extended period of account non-use.
• Order from a court or government authority.

Voluntary Account Closure

If a user wishes to close their account themselves, they can contact the support team via live chat or email. It is recommended to withdraw any remaining balance before closure.

As part of responsible gaming, users can activate a temporary break or self-exclusion if they wish. Visit our Responsible Gaming page to learn more.

10 Privacy and Data Protection

cn999 places the highest priority on protecting users' personal information. Our platform is secured with SSL encryption. Full details on the collection, storage and use of personal data are available on our Privacy Policy page.

• Personal information is not sold to third parties.
• Information may be used to improve service quality and prevent fraud.
• Information may be provided to authorities when required by law.
• Users may request to view or delete their data at any time.

11 Limitation of Liability

cn999 is not responsible for:

• Loss of a game session due to internet disconnection or technical failure.
• Delays or errors on the part of third-party payment providers.
• Disclosure of account information due to the user's own negligence.
• Financial losses incurred by the user through gaming.
• Service being discontinued due to changes in government regulations.

cn999 strives to maintain its quality of service, however technical issues may cause service interruptions. In such cases, cn999 works to resolve the problem as quickly as possible.

12 Terms & Conditions Changes

cn999 reserves the right to change, modify, or update these terms and conditions at any time. For significant changes, an effort will be made to notify users via email or through the platform.

The latest version of the terms and conditions will always be available on this page. Keep an eye on the "Last Updated" date at the top of the page.

13 Contact & Dispute Resolution

If you have any questions, complaints, or disputes regarding these terms and conditions, please contact our support team first. We are always ready to resolve the matter amicably.

After receiving a complaint, cn999 will investigate and respond as quickly as possible. cn999 prefers mutual discussion between both parties to resolve disputes related to online gaming.

Even if any clause of these terms and conditions becomes invalid or unenforceable, the remaining clauses will remain fully in effect. The interpretation of this agreement in dispute resolution is reserved with cn999.

For more information, you can also visit our FAQ page.